BluffBet Privacy Policy

At BluffBet, we are committed to protecting your personal data and respecting your privacy while you enjoy our games, sports betting markets, and promotions. This Privacy Policy explains how we collect, use, store, and protect the information you share with us when you visit bluffbet.com/en-ca, create a BluffBet login, or use any of our services. By registering an account or continuing to use our platform, you confirm that you have read and understood this policy and consent to the practices described below.

Our casino, Bluff Bet, is owned and operated by Throne Entertainment B.V., registered in the Commercial Register of Curaçao under number 150615, with its registered address at Mercuriusstraat 15, Willemstad, Curaçao. TPM Services Limited, registered in Cyprus under number HE421716, with its address at Stasikratous 22, Olga Court, Flat/Office 302, 1065 Nicosia, Cyprus, acts as our independent representative. We operate under a license issued by the Curaçao Gaming Authority under license number OGL/2024/1585/0822, and we comply with the data protection standards applicable to licensed operators serving players in Canada and New Zealand.

Information We Collect

When you create a BluffBet casino account, we collect information that allows us to verify your identity, process transactions, and provide you with a secure gaming experience. We collect the following categories of data:

• We gather registration details such as your full name, date of birth, email address, phone number, and residential address.
• We collect identity verification documents, including government-issued ID and proof of address, in order to comply with anti-money laundering and Know Your Customer obligations.
• We record your payment information when you use Interac, MiFinity, MuchBetter, Bitcoin, Litecoin, Tether, Mastercard, or Visa to fund or withdraw from your gaming account.
• We monitor your gameplay activity, including bets placed, games played, deposits, withdrawals, and session duration.
• We automatically collect technical data such as your IP address, browser type, device information, and login timestamps whenever you access your BluffBet login.
• We track communications you send us through live chat, email, or our Help Center for quality assurance and support purposes.

Bonus and Promotional Data

When you redeem a BluffBet bonus code, participate in our welcome package, or claim free spins on titles like Gates of Olympus or Sweet Bonanza, we record the promotional codes used, wagering activity, and eligibility status to ensure fair and transparent bonus administration across our platform.

How We Use Your Information

We use the information we collect to operate BluffBet Casino responsibly and to enhance your overall experience. Specifically, we use your data to:

• We verify your identity and age to ensure compliance with our licensing requirements.
• We process deposits and withdrawals securely and monitor for suspicious or fraudulent activity.
• We personalize your experience, including VIP Program benefits, tailored promotions, and account management for our Black Diamond and Legend-tier members.
• We communicate important account updates, security alerts, and, where you have opted in, marketing messages about new games, sports betting offers, and seasonal promotions.
• We analyze aggregated data to improve our game library, payment processing times, and customer support responsiveness.
• We use your information to detect and prevent underage gambling, self-exclusion breaches, and other responsible gaming concerns.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to remember your preferences, keep you logged into your BluffBet casino login session, and analyze how visitors interact with our platform. Cookies also help us measure the performance of our promotional campaigns and improve navigation across desktop and mobile-optimized versions of our site. You can manage or disable cookies through your browser settings, though doing so may limit certain functionalities of our services.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with regulatory authorities, including the Curaçao Gaming Authority, when required by law or license conditions.
• We disclose information to payment processors and banking partners to complete transactions across our supported currencies, including CAD, EUR, and NZD.
• We work with identity verification providers to confirm your age and identity before approving withdrawals.
• We may share anonymized or aggregated data with game providers such as Pragmatic Play, Evolution Gaming, and NetEnt for analytics and game performance purposes.
• We disclose information to law enforcement agencies when legally obligated to prevent fraud, money laundering, or other criminal activity.

Data Security

We implement industry-standard security measures, including encryption, firewalls, and secure servers, to protect your personal and financial data from unauthorized access, alteration, or disclosure. While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security, and we encourage you to use strong passwords and safeguard your BluffBet login credentials.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, including compliance with legal, regulatory, and licensing obligations. Typically, we retain account and transaction records for a minimum period required under anti-money laundering regulations, even after your account has been closed or self-excluded.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These rights may include:

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You may withdraw consent for marketing communications at any time.
• You can request a copy of your data in a portable format where applicable.

To exercise any of these rights, please contact our support team, and we will respond within a reasonable timeframe in accordance with applicable data protection laws.

International Data Transfers

As we serve players across Canada and New Zealand, your data may be processed and stored in jurisdictions outside your country of residence, including Curaçao and Cyprus, where our operator and independent representative are based. We ensure appropriate safeguards are in place whenever your data is transferred internationally.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing any personal information.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take proactive measures, including identity verification, to prevent underage access to BluffBet.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your data protection rights, please reach out to our support team at support-ca@bluffbet.com. Our customer support is available through live chat and email in English and French, and we aim to respond to all privacy-related inquiries promptly.